Brando Lugo — ServiceNow SDET @ General Motors

01 — About

A bit about me

Based in Austin, Texas, with a passion for quality engineering and AI.

I got into testing because I'm drawn to the small details — the ones that quietly decide whether a project ships well or falls apart later. That same instinct is what pulled me into AI: I started my MS at UT Austin to explore how testing itself can be driven by AI, not just the products being tested.

Day to day, I'm a ServiceNow SDET at General Motors, where I design automation frameworks, build CI/CD pipelines, and partner with engineering teams to ship software that holds up under real use.

02 — Experience

Where I've worked

A timeline of roles, teams, and the work I'm proudest of.

Feb 2024 — Present

General Motors

Austin, TX

ServiceNow — Software Development Engineer in Test

Driving software quality across GM's ServiceNow integration through automation and CI/CD.

Playwright automation: Built an automated testing framework on Playwright targeting ServiceNow's most fragile workflows — cutting manual regression effort and catching breakages before they reach production.
CI/CD integration: Wired automated suites into GM's build pipeline so every change to a ServiceNow app gets exercised before it ships, tightening the feedback loop for the platform team.
Test coverage: Author and maintain test plans covering the functional and non-functional requirements of GM's ServiceNow integration end-to-end.
Defect triage: Partner with GM's IT and ServiceNow teams to identify, prioritize, and resolve critical defects across releases.

May 2022 — Feb 2024

General Motors

Global Purchasing & Supply Chain · Austin, TX

Software Development Engineer in Test

Built automation and mentored teammates across GPSC's web application portfolio.

50% faster test runs: Designed and built an automated testing framework on Selenium WebDriver and Java that cut test execution time in half and improved accuracy across the GPSC web app portfolio.
20% fewer post-release issues: Worked with cross-functional teams to identify, prioritize, and fix critical defects — measurably reducing problems that reached production.
Pipeline integration: Embedded automated tests into the CI/CD pipeline, giving developers same-day feedback on regressions and lifting overall release quality.
Mentorship: Coached junior teammates on test automation patterns and best practices, raising the team's overall throughput.

Jun 2020 — May 2022

CK Technologies

Software Engineer

Owned the labeling system that kept the paint line running accurately and on time.

Owned the labeling system: Designed, developed, and maintained the software running the paint line's labeling system, where accuracy directly affected throughput and product quality.
Performance & uptime: Optimized system performance to increase throughput, reduced downtime, and resolved production issues quickly to keep the line moving.
Cross-functional integration: Worked alongside production managers, QA, and engineering to make sure new features integrated cleanly with the existing manufacturing process.

I'm Brando — I build reliable software through automated testing.

A bit about me

Where I've worked

ServiceNow — Software Development Engineer in Test

Software Development Engineer in Test

Software Engineer

What I work with

Test Automation

Platforms

AI / Machine Learning

Languages

Education

The University of Texas at Austin

The University of Texas Rio Grande Valley

South Texas College

Certifications & honors

Let's talk.